This Refund Policy establishes the procedures and conditions for issuing refunds if customers are dissatisfied with the provided services. The policy defines clear rules and procedures applicable to refund requests.
Topsiteplat is committed to delivering high-quality services and adhering to all applicable laws and regulations.
3.1 Accidental Transactions: In cases of accidental transactions or technical malfunctions leading to financial losses, the company is obligated to fully refund the lost funds.
3.2 Transaction Cancellation: Customers have the right to cancel a transaction within a specified period after its execution. Refunds will be processed according to established timelines and applicable fees.
3.3 Dissatisfaction with Service Quality: If a customer is dissatisfied with the quality of the provided services, the company will review the refund request on an individual basis and make a decision in line with internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued for transactions linked to illegal activities or violations of the company’s policies.
4.1 Submitting a Request: Customers must submit a refund request by contacting the support team using the provided contact information.
4.2 Request Review: The company will review the refund request promptly, typically within two business weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for denial.
4.4 Fund Disbursement: If the refund is approved, the company will transfer the funds to the customer’s account as quickly as possible.
This Refund Policy is an integral part of the general terms of use. The company reserves the right to amend the policy without prior notice, but any changes will be published on the company’s official website.